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Your Questions About Hotpoint Appliance Repair Parts

Laura asks…

Oven broke 3 times in 2 years, should landlord replace instead of repair again?

My oven door broke last week for the third time in 2 years. The oven is a 30 year old gas Hotpoint oven/microwave combo.

The first time it broke was November 0/9 when 3 burners stopped working and the elements were replaced. I went 3 weeks with no oven. This was the week before Thanksgiving, tons of food tossed away. The landlord was billed $350.

The second time was last December (only 9 months ago) when the oven’s heating element had burned out. The appliance company took 4 weeks to fix this. Landlord was billed $320.

This time the interior metal piece of the oven door has fallen down, landing on the door hinges. This prevents the door from closing (the door stops a whole 3 inches before its closed). This occurred when I was in the middle of baking 4 things- I threw away $30 worth of 1/2 cooked food.

I expect this repair to cost 300-400 as well.

Is there a point where the thing should just be replaced? Sears can put in a brand new, cheap to mid-grade oven, microwave, vent and hood for less than these repairs. I KNOW it is going to break again, the thing is older than me. It seems to break each year around the same time, during fall/winter when I begin using it again. A side annoyance is the appliance company takes forever.

How could I politely suggest to my landlord that he may want to consider a replacement in light of the frequent breaks and the fact that the oven has lived double its expected lifespan? The landlord is a bit moody and can be very rude and even cruel- don’t want to ‘set him off’.
My landlord owns 7 buildings in this city for the last 25 years. I have thought about the senselessness with continuing to repair this piece of junk at such a high cost, but its hard to think someone who has been in the renting business for so long would not know what he’d doing…???
I know the cost of the bills because the repair man gives me the invoices every time he leaves. The landlord has an account with the company, so he pays his bills with them in bulk (he owns 7 buildings in this city). There’s no warranty left on the stove- its already 2x its predicted age.
Yes I am aware he can repair as much as he likes- I only question the logic. I thought people used the ’50/50 rule’ to decide these things: if a repair costs more than 50% of a new appliance, then in makes sense to buy a new one. Also my rent is over 2k, we’ve paid him over 90k since we met him a little over 3 years ago. Not that that means anything in particular, or changes any laws, but that is a lot of $$ to pay to continue to have oven problems & a 30 year old stove.

James Conley answers:

Your LL has the choice of repairing or replacing the oven. However, it appears that it would be cheaper for him in the long run to just replace your stove.

Question- how do you know how much the repairs cost? Did you pay the bill then deduct the amount from your rent? It could be that your landlord has a service appliance warranty policy and these repairs actually don’t cost any more than the premiums. And, since the unit is so old, it takes that long for the appliance repair company to get the parts in; they aren’t going to keep those parts in stock.

James asks…

Replace or repair 30 year old oven?

My oven door broke last week for the third time in 2 years. The oven is a 30 year old gas Hotpoint oven/microwave combo.

The first time it broke was November 0/9 when 3 burners stopped working and the elements were replaced. I went 3 weeks with no oven. This was the week before Thanksgiving, tons of food tossed away. The landlord was billed $350.

The second time was last December (only 9 months ago) when the oven’s heating element had burned out. The appliance company took 4 weeks to fix this. Landlord was billed $320.

This time the interior metal piece of the oven door has fallen down, landing on the door hinges. This prevents the door from closing (the door stops a whole 3 inches before its closed). This occurred when I was in the middle of baking 4 things- I threw away $30 worth of 1/2 cooked food.

I expect this repair to cost 300-400 as well.

Is there a point where the thing should just be replaced? Sears can put in a brand new, cheap to mid-grade oven, microwave, vent and hood for less than these repairs. I KNOW it is going to break again, the thing is older than me. It seems to break each year around the same time, during fall/winter when I begin using it again. A side annoyance is the appliance company takes forever.

How could I politely suggest to my landlord that he may want to consider a replacement in light of the frequent breaks and the fact that the oven has lived double its expected lifespan? The landlord is a bit moody and can be very rude and even cruel- don’t want to ‘set him off’.

James Conley answers:

Well, technically it is his money to throw away. He might want to get appliance insurance if the appliances are breaking that much. BTW, www.appliance 911.com with diagnose and sell you parts at cost. If he is a bit handy he can save money this way. I guess your only pull is the inconvenience this is for you. If he wants to throw good money after bad, I guess that is his right. I might just say that it is really getting to be an intrusion on your privacy and time (if you have to wait for a repairman) etc. And wouldn’t a new appliance be cheaper than the repair?

Robert asks…

How long does it take to fix a washing machine?

Our washing machine, a Hotpoint Aquarius 1100, died nearly two weeks ago. As we’re in a rented property and its part of the fittings and fixtures, we contacted the landlord on the Tuesday, and they said someone would be out to look at it on the Friday.

They didn’t show up until Monday, and said the driveshaft and bearings were gone, and that they would have to order the parts in. They said they’d be fixing it Friday (today!) – a week after they were first supposed to look at it.

They’ve now said the parts have been delayed, so they’ll be getting them on Monday and fitting them Tuesday.

I really have two questions:

1) Is this a normal length of time for a repair of this nature? With Hotpoint being a fairly major brand, I would have thought parts would have been fairly easy to obtain.

2) What legal obligation do landlords (in England) have when repairing appliances – do they have a set time, or can they do it at their leisure? Can we ask them to use another repair man?

James Conley answers:

Depends who is fixing it.

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James, owner of Appliance Repair Pros Atlanta is a residential appliance repair company that services all major brands, such as Maytag, Whirlpool, GE, Whirlpool, Bosch, Sub Zero, Samsung, Kitchenaid, LG, Frigidaire, Amana, Viking, Miele, Thermadore and others We take pride is giving only the highest quality service for the least price in the Atlanta, GA area. Call Today!