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Your Questions About Ge Refrigerator Repair

Donald asks…

What is the difference between a power surge and an act of God?

I have an extended warranty for my GE refrigerator. I call and had a repair man come out and he said that the circuit board and compressor were blown due to lighning. My warranty covers a power surge but no act of God. but nowhere in the contract does it say the word “lightning” as an example of power surge or act of God. Lowes Home Depot and Sears all tell me that lightning is a power surge, but the GE Warranty people say lightning is an act of God and will not replace the refrigerator.

James Conley answers:

Lightning is technically an act of God, it was beyond human control, but lightning didn’t strike your fridge… It came in through the electrical wiring as a power surge if they can even prove the surge was a result of lightning. The extended warranties usually cover everything that wasn’t negligence or physical damage.

My family boycotts GE because our clothes dryer broke and wouldn’t heat up from the first day we bought it brand new. It was a recurring problem so they never fixed it, but after 1 year they said the warranty was up even though they never fixed it right the first time. GE just sucks.

Lisa asks…

My Frigidaire Gallery Stainless Steel Refrigerator is no longer maintaing a cold enough temperature?

I have set the dial to the lowest possible setting but it makes no difference. All the food has gone bad and will have to be thrown out. Their customer support is not helping so I will have to fix it myself but I do not know where to start. Is anyone familiar with Refrigerator repair out there who might know what the cause may be? The fridge itself is only 2 years old,

James Conley answers:

Ive delivered GE, and Frigidaire products for years. These two, in my opinion, had the worst exchange and repair records. Sounds as though the compressor has gone out. Pull the unit out, detach the cover on the lower backside. While the unit is running, touch the compressor very quickly, so as not to burn your fingers. If it is overly hot, then you have located your problem. Other then that, only other possibility is the thermostat. Common rule, if the cost of repair exceeds 50% the cost of a new one, replace the unit.
Rayco, at only 2 years old, sorry but im sure it is frostfree.

Carol asks…

Is it worth repairing a GE Profile wine refrigerator that needs a new compressor?

The new house we just bought has a GE Profile wine refrigerator that has never been used. But it doesn’t chill the wine below room temperature although the light is on and it hums in a way that suggests it is receiving electricity. We have been told that the most likely problem is that it either needs a new compressor or it has lost the freon in it. But it has been sitting here a while and GE says there is no warranty coverage. Is a worth fixing or should we junk it?

James Conley answers:

Use $450 as your base cost to evacuate and test the system, determine the location of the leak and then make necessary repairs. Compare that to the cost of a new unit of similar size and configuration.

Wine refrigerators can be extremely expensive to purchase – and the necessity of owning one in the first place is dubious at best. If you are not prepared to spend that amount as an order-of-magnitude, junk it. If you are prepared, then spend it – likely the repaired unit will do just fine for the indefinite future. And you will have a nice feature if you do enjoy and collect fine wines. As an aside, GE profile appliances are generally well constructed as compared to most other consumer brands – but they are not Sub-Zeros or Vikings.

Writing entirely for myself, I am not sufficiently into wine to have a need, and we have an existing cellar that stays around 58F summer and winter anyway such that I could use that were I to be struck with the need to collect fine wines. I am guessing I would find the space the cooler is taking more valuable than the cooler itself.

De gustibus non est disputandum.

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James, owner of Appliance Repair Pros Atlanta is a residential appliance repair company that services all major brands, such as Maytag, Whirlpool, GE, Whirlpool, Bosch, Sub Zero, Samsung, Kitchenaid, LG, Frigidaire, Amana, Viking, Miele, Thermadore and others We take pride is giving only the highest quality service for the least price in the Atlanta, GA area. Call Today!