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Your Questions About Amana Appliance Repair

Mark asks…

Does anyone have any experience with Amana Asure extended service agreements on a refrerigerator?

We are being offered an extended warrenty at a much cheaper price than sears. Who has better extended warrenties? Are they worth it?

James Conley answers:

First off, I own and operate a small Appliance Repair Business in Central Michigan. In my over 20+ years in the business I have only seen a FEW times where an extended warranty was warranted. Most have such long fine lines that you could easily think your covered when you are not. Others may only cover a portion of the bill. All and all, I KNOW they are a bad idea. But that’s only MY opinion. Because someone will give me a thumbs down (because they sell these policies))))

George asks…

How to test a fridge parts, fridge isn’t cooling?

I have a fridge (bottom freezer) that has stopped cooling. The light is still on, the digital controls are out, and there’s no cooling on the top or bottom.

I’m told it is likely one of a few things:
# The compressor
# The Thermostat
# The overload, relay, or capacitor
# The defrost timer
# The condenser fan motor

How do I test these things? I have a multimeter, lots of tools, and I’ve done a lot of work on other appliances, but not fridges.

James Conley answers:

You have a board out if your digital control is blank AND it is not cooling. (with some failures and brands you can have a blank control but it still works).

If you have a digital control you do not even have a thermostat, it is electronic using thermistors.

Way too little information. You didn’t even give the brand. I.e. GE has two boards and for them the one you see is only a temperature control board, the motherboard is in the back. With whirlpool and frigidaire they have a single board as do some Amanas. Some Amana and Maytags had a separate power board.

If the control is blank likely either the board is fried or you lost the transformer that powers it. It is possible the power isn’t getting there for some reason but that is not as likely.

First you need to find the tech sheet they tuck in the units. Can’t tell you where because different brands put them in different places and the location can very with model and age too.

If you can bring up your model number someplace like SearPartsDirect sometimes it shows the location of the tech sheet, likely on the cabinet picture or maybe with the control.

Without specialized equipment and/or a very good knowledge of the particular unit you can not really “diagnose” boards. Mainly you check power in and power out of them. If it is wrong it is bad.

I will smell them first. A burnt board or component on a board is not hard to detect. You can pull them and visually inspect them for burnt components as well. It is a little easier in your case if it is just dead as opposed to some function not working. In the latter case it can be that a separate component shorted out and took out the board. When that happens you risk losing a new board if the bad component is not replaced also.

But as I said, that is less likely in your case with it out totally. If everything is on a single board, I would verify it has power to it and replace the board.

As a tech I kept used rebuilt boards for testing. That was the simplest way. Replace it to test. No real need to diagnose further.

With electronics problems as seems your case it is really beyond the ability of most to do it easily. Even most techs don’t understand the electronics well, but don’t really need to. We replace parts until it works. Lol.

Since boards, once installed, can’t be returned you run the risk of buying unneeded parts that eventually cost you more than a repair call. Or you risk blowing a new board. This is more like computer work than technical or mechanical work. (they are computer boards!)

Good Luck.

Helen asks…

How do I Amana/Whirlpool/Maytag to repair or replace products when they are out of warranty (free)?

I have a 3yr old Amana Washing Machine that all the welds broke on the “milkstool” underneath the tub. I talked with the repair man that said it isn’t worth repairing as it will be a few hundred for the labor and a few hundred for parts and there is no guarantee it won’t happen again because it was poorly designed and manufacturered. I talked with Amana/Whirlpool/Maytag (did you know Whirlpool owned Maytag..I didn’t and wouldn’t have bought it if I did) and they said although the life expectancy is 12 yrs on this appliance, there is nothing they can do for me. The repairman also said he has seen this problem a lot on this machine..he was able to list the model number without me telling him… so it seems to me this is a defect and a recall issue but Whirlpool won’t acknowledge it.

Any ideas? If no ideas available..at least don’t buy Whirlpool products – I had 3 – all went bad way too early..this was my last.

James Conley answers:

Sorry, there really is nothing you can do. You are well outside of the warranty period, and they dont owe anything outside of that period. There most likely would never be a recall, as there is no safety issue, just a bad design.
As a sidenote- you were probably dealing with Whirlpool, since they were the ones that owned Maytag 3 years ago. They sold it off in 2006, so they do not own Maytag any longer.

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James, owner of Appliance Repair Pros Atlanta is a residential appliance repair company that services all major brands, such as Maytag, Whirlpool, GE, Whirlpool, Bosch, Sub Zero, Samsung, Kitchenaid, LG, Frigidaire, Amana, Viking, Miele, Thermadore and others We take pride is giving only the highest quality service for the least price in the Atlanta, GA area. Call Today!